Exceptional Wine

Delivery

Where an item is not in stock we will give you recommendations as to other suitable wines or let you know how long it will take to receive the items into stock. Please chat with us if you want to ask any questions!

Delivery Charges

Delivery costs £9.95 on orders under £60, and £6.95 on orders between £60-£100.

Orders over £100 are delivered FREE of charge!

How We Deliver

We aim to deliver all orders within 2-3 business days, for items in stock. If you are in London and order before 11am you will normally get next day delivery. Outside of London, order before 11am to get 2 day delivery.

Within London we use specialist wine delivery vans. The drivers have all been trained specially in the safe delivery of wine.

Outside of London we use couriers. In order to ensure safe delivery of your wine all of the deliveries are packed in inflatable wine pouches, ensuring their safety.

If you have any problems with your delivery - such as a broken bottle - please take a picture and send it to us the same day so we can deal with this. This is a rare occurrence, but if it were to happen we would replace the bottle as soon as possible.

If you want us to leave your wine somewhere safe please leave a note in the shipping instructions section of your order.

Where We Deliver To

We deliver to all areas of England and Wales.

We deliver to Scotland at our normal rate, except for the Highlands where we may contact you regarding an extra delivery fee before processing the order - this is likely to be around £35.

We can deliver to the Isle of Man, Channel Islands or to Northern or Southern Ireland or Scottish Islands, however this will be charged at a higher rate. Please contact us at hookandford@gmail.com to find out more.

 

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